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At Gizmorax BD, we are committed to providing quality gadgets, electronics, and accessories with transparent service and customer support. This Return, Exchange & Refund Policy explains the conditions and procedures for returning products, requesting an exchange, cancelling an order, and receiving a refund.
This policy applies to purchases made through the Gizmorax BD website and other official sales channels, subject to applicable laws and product-specific warranty terms.
Customers may request a return if a product:
Reporting period: Customers should contact us within 48 hours of delivery to report a damaged, defective, incorrect, or incomplete order. This reporting period is intended to help us investigate delivery-related issues and does not remove any rights available under applicable law or warranty terms.
All requests will be reviewed individually. Customers should not return a product before receiving instructions from our support team.
An exchange may be arranged when:
Exchanges are subject to product inspection and stock availability.
If the same product is unavailable, Gizmorax BD will discuss suitable options with the customer, such as an alternative product acceptable to the customer or an applicable refund.
A replacement will be checked before dispatch, where reasonably practicable.
To help us assess a return or exchange request, customers should:
Products should not have damage caused by misuse, accidental drops, liquid exposure, unauthorized repairs, improper installation, or handling contrary to the manufacturer’s instructions.
These conditions will be assessed fairly and will not override any mandatory consumer rights under applicable law.
If a customer changes their mind after ordering, selects the wrong variant, or no longer wants a correctly supplied product, a return or exchange is not guaranteed and will be considered according to the product’s condition, the stage of the order, and applicable law.
Customers are encouraged to verify the product specifications, compatibility, colour, model, quantity, and total order value before confirming an order.
If the product delivered differs from the confirmed order, please contact us promptly so we can investigate and provide an appropriate solution.
A refund may be provided when:
Refunds will be processed within the timeframe required by applicable law and the relevant payment provider’s procedures. If a specific timeframe applies to the transaction, the customer will be informed accordingly.
Any applicable deductions, including delivery or return charges, will be explained before the refund is finalised, where permitted by law. No deduction will be applied where prohibited by applicable law.
The responsibility for return shipping charges will depend on the reason for the return and applicable law.
Customers should not send parcels to an address that has not been confirmed by our support team.
Customers may contact us to request cancellation before an order is dispatched.
Repeated refusal of confirmed cash-on-delivery orders may result in additional order verification before future orders are accepted, subject to applicable law and fair business practices.
Products may carry a manufacturer warranty, seller warranty, or no warranty, depending on the product listing.
Customers should check the product page, invoice, warranty card, or product-specific warranty terms before purchasing.
Warranty coverage may include repair, replacement, or another remedy specified in the applicable warranty terms. Warranty claims will be assessed according to the stated coverage and applicable law.
Warranty coverage generally does not include damage caused by misuse, accidental damage, liquid exposure, unauthorized repairs, or failure to follow product instructions, unless otherwise required by law or covered by the relevant warranty.
A warranty claim is separate from a return request for a product that was defective, damaged, or incorrect when delivered.
Gizmorax BD may inspect a returned product to verify the reported issue. Customers will be informed if further information or inspection is required.
We aim to acknowledge complaints promptly, explain the next steps clearly, and provide an appropriate resolution without unnecessary delay.
If a complaint is rejected, the reason will be communicated to the customer. A customer may request a review if they disagree with the decision.
Please contact our support team and provide:
Our support team will review your request and explain the next steps, including any inspection and return arrangements.
Please do not ship a product back without receiving return instructions.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded under the laws of Bangladesh.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Customers may also contact the relevant consumer protection authority in Bangladesh if they believe their statutory rights have not been respected.
Gizmorax BD may update this policy when necessary to reflect changes in business operations or applicable legal requirements. Updated terms will be published on this page with a revised effective date.
Any update will be applied subject to applicable law and any rights arising from an earlier purchase.
For return, exchange, refund, or warranty assistance, please contact us using the details above.
Thank you for choosing Gizmorax BD. Your trust and satisfaction matter to us.
